How do I personalise my gift?
On each product page, upload a clear photo of your pet and type their name before adding to your basket. That's it. We'll take care of the rest.
What kind of photo works best?
A bright, in-focus photo taken in daylight, with your pet's face clearly visible and looking at the camera. Phone photos are perfect. Avoid dark, blurry or very zoomed-out pictures.
How long will my order take?
Each item is made to order. Production usually takes 2 to 5 working days, then delivery takes a further 2 to 5 working days in the UK. See our Delivery & Returns page for details.
When should I order for Christmas?
As early as you can. Christmas is our busiest time and couriers get very busy in December. We'll post our final order date for Christmas delivery on the homepage once it's confirmed.
Can I return a personalised item?
Because every item is made specially for you with your own photo, we can't accept returns if you change your mind. If your item arrives damaged, faulty or misprinted, we'll replace it or refund you. Just contact us within 30 days with a photo of the problem.
Can I change my order after placing it?
Contact us as soon as possible. Orders go into production quickly, but if we catch it in time we'll happily make changes.
Do you ship outside the UK?
We currently focus on UK delivery. Get in touch if you're elsewhere and we'll see what we can do.
How can I contact you?
Use our contact form and we'll get back to you within 1 working day.